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Old July 3rd, 2010, 11:51 PM   #16
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I think his heart is definitely in the right place(when i spoke with him over the telephone) but i didn`t need the run around ....
i.e: "it will ship out tonight ,..you`ll have it in a week latest".......
It`s now almost 4 weeks and all he can say to me is call customs or USPS,..which i did and they both claim to never even received the parcel from bellisimoto....When i told him that he said he would do a trace and email the next day,......i have never heard from him since,.. i have sent countless non-threatening emails and still nothing ...........I hold no animosity against this chap ,. he has a business to run but man,.. sharpen those customer service skills......
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Old July 3rd, 2010, 11:55 PM   #17
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Quote:
Originally Posted by [email protected] View Post
This is exactly what we do where I reside most days. When processing an order, we check our supplier for stock and if available, we update the web order status to give an ETA when the customer will get his stuff. If the parts are on backorder, we find out ETA, notify the customer and find out if they are ok to wait the backorder time or do they want to substitute something available or just cancel the order.
I also forgot to mention that the Jacket came in but the pants and gloves didn't and they sent the jacket out rather then holding it until the rest of the items showed up.

When people are treating you like this you tend to go back even when you know you can get the item cheaper elsewhere because they just flat out deserve the extra bucks, IMHO.
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Old July 4th, 2010, 01:43 AM   #18
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I wish he would stop including 5X9's of his Playboy girlfriend with every order.

Why wife hates that.
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Old July 4th, 2010, 01:53 AM   #19
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Originally Posted by [email protected] View Post
This is exactly what we do where I reside most days. When processing an order, we check our supplier for stock and if available, we update the web order status to give an ETA when the customer will get his stuff. If the parts are on backorder, we find out ETA, notify the customer and find out if they are ok to wait the backorder time or do they want to substitute something available or just cancel the order.

where is it that you reside most days ?



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Old July 4th, 2010, 02:21 AM   #20
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I wish he would stop including 5X9's of his Playboy girlfriend with every order.

My wife hates that.
I guess I dont order enough stuff from him? I DO need ne plates for my EVR come to think of it.
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Old July 4th, 2010, 02:49 AM   #21
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The speedymoto rearsets took 90 days. He said maybe a month
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Old July 4th, 2010, 03:25 AM   #22
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Welllll............................ I hate to say it but...........................if you really look.............................................. ............... the main goal of Bellis seems to be a distributor rather then a vendor which means us owners are small fish in the big scheme??????????????????????????? I betcha!
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Old July 4th, 2010, 08:41 AM   #23
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The speedymoto rearsets took 90 days. He said maybe a month
Ummm yah,.. thats not going to cut it in Canada .Thats half our driving season gone .Then the winter snow kicks in......

Ce la vie,...live and learn......
Next up:Helloooooooooo BAYSIDE PERFORMANCE

(wonder if they give a Ducati Spot member discount?)
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Old July 4th, 2010, 07:09 PM   #24
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where is it that you reside most days ?
In my van of course......parked out side a motorcycle shop!!
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Old July 5th, 2010, 07:19 AM   #25
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Received my product today.....took 4 weeks( as opposed to the "7 day tops" he said),not the best customer service..but none the less the stuff is here ,.. he gets credit 4 that.....
Now i know what to expect if i do business with him in the future,...
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Old July 5th, 2010, 08:19 AM   #26
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Received my product today.....took 4 weeks( as opposed to the "7 day tops" he said),not the best customer service..but none the less the stuff is here ,.. he gets credit 4 that.....
Now i know what to expect if i do business with him in the future,...
cool..at least you got your stuff...may I can ask you what goodies your got?
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Old July 5th, 2010, 08:50 AM   #27
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cool..at least you got your stuff...may I can ask you what goodies your got?
Marlon,. ..really wasn`t anything much just
The BITUBO steering damper which he scored @ $275.00 (compared to the usual $315 i think everyone else wants,Traxxion has it for $289.00...i told about that and he beat that price,.. very cool and had my business instantaneously )shipping included!!
wicked deal if you can hold out on the shipping....
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Old July 5th, 2010, 08:54 AM   #28
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Marlon,. ..really wasn`t anything much just
The BITUBO steering damper which he scored @ $275.00 (compared to the usual $315 i think everyone else wants,Traxxion has it for $289.00...i told about that and he beat that price,.. very cool and had my business instantaneously )shipping included!!
wicked deal if you can hold out on the shipping....
Thank Bo..sounds all good except the waiting time...will see when my stuff be shipped...
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Old July 5th, 2010, 11:33 AM   #29
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if it's a webstore there's absolutely no reason for any confusion as to whether the item is in stock or not. especially in this day and age. basic database 101.


Quote:
Originally Posted by [email protected] View Post
This is exactly what we do where I reside most days. When processing an order, we check our supplier for stock and if available, we update the web order status to give an ETA when the customer will get his stuff. If the parts are on backorder, we find out ETA, notify the customer and find out if they are ok to wait the backorder time or do they want to substitute something available or just cancel the order.
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Old July 5th, 2010, 11:37 AM   #30
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there should be a date stamped on the packaging as to when it was shipped. when did he actually ship it vs when he said it was shipped?


Quote:
Originally Posted by bowells View Post
Received my product today.....took 4 weeks( as opposed to the "7 day tops" he said),not the best customer service..but none the less the stuff is here ,.. he gets credit 4 that.....
Now i know what to expect if i do business with him in the future,...
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