My personal Advanced Motor Sports (AMS) nightmare
I have bought bikes from them. Known Mark for years from CMRA and of course, his son is racing AMA these days. I have a mechanic that works for me that is Triumph trained, so I haven't any experience with their shop, but knowing Mark, I expect that you would be well satisfied.
Up the road towards Ft. Worth (Mansfield, TX), you also can talk with Jeff Nash at AMS (Advanced Motor Sports). VERY solid in all regards.
Last year I suffered an eye injury while working under the hood of my car that caused my peripheral vision in one eye to fade to black. I recognized that symptom as a torn retina and rather than wait for a cab or call a friend, I rode my Ducati to the hospital (since my car was still disabled). An hour later I was in surgery for a detached retina. I was unable to see following surgery and reluctantly had to leave my Ducati in the parking garage at the hospital while I took a cab home. The next morning I had to go back to the hospital for a follow up examination and I arrived there just in time to see an elderly gentleman’s pick-up truck knock my Ducati over as he attempted to exit the parking space next to my bike. I exchanged contact information with the gentleman and, with the help of my friend who had driven me there, did my best with partial vision in one eye and none in the other to inspect the bike for damage. The brake lever was bent as was the foot brake and there were the usual scrapes and broken indicators that you’d expect from a garage fall. Since I was in no condition to ride the bike and didn’t want to ask my friend to risk riding a damaged bike, I called Advanced Motor Sports (AMS), the dealership who had performed my 6,000 mile service. I only thought my year was starting off badly before calling AMS, but my experience with them quickly allowed me to see that my bad luck was just beginning.
I called them on January 8, but was informed that they were too busy to pick up the bike until January 11, so my Ducati just sat in the same garage for three days where it had already been knocked over once. When AMS finally did get around to picking up the bike, they headed to the hospital without calling me first to get the key. Two employees ended up dragging the locked bike around in the garage and somehow managing to get it on the trailer. They phoned me again to inform me that the bike was on its way to Alvarado (not their Dallas location since all major repairs were done in Alvarado). I had instructed them to provide a damage estimate as soon as possible, but after a week without hearing from them, I called to inquire about the delay. I was informed that they had been very busy and that they would get to it in another day or so. After another week had passed, I called again and was informed that they still hadn’t been able to get to it. I asked to speak to the owner who told me that they were waiting on me to provide them with the key. I told him that since I was lying in bed blind that delivering the key to him was a problem, but since his employees had managed to get the bike all the way down there without the key, perhaps they could get it into the garage and look it over for damage. He told me that they did not want to risk dropping the bike so I asked a friend to come over and mail the key to them. Three weeks after AMS took possession of my Ducati, they finally performed the damage estimate and faxed me the itemized list that totaled $7,000. I sent the estimate to the gentleman who had hit my bike and his insurance adjuster scheduled an appointment for the following week with AMS to discuss the damage.
In the meantime, I had decided that since my Ducati was a 2000 model and had 10,000 miles on it, rather than repairing it, I’d take the insurance settlement, sell the undamaged parts on Ebay and apply the proceeds toward a 1098. When I informed AMS of my decision, they told me that I would be charged $1,000 for the damage estimate, the pick-up service and for storage of my Ducati for 40 days. I told them I’d come and pick up the bike immediately (by then I’d regained enough vision to drive), but when I arrived, I was shocked to see all of the damage to the bike. The gas tank had a deep dent in a place where it couldn’t possibly have been damaged from a fall on a flat concrete floor and there was fairing damage that was inconsistent with the type of impact the bike suffered. I feel certain that the AMS employees who dragged the locked bike through the hospital garage dropped it at least once while attempting to load it on or off the trailer though no one at AMS was willing to talk about that. The friend who had taken me to the hospital the day my bike was hit also accompanied me to AMS and she agreed the bike was far more damaged than it had been at the garage.
I ended up having to pay AMS $1,000 to release my motorcycle to me and then I had to rent a truck to carry my bike back to Dallas rather than risk AMS damaging it any further on return delivery (though they charged me for the return delivery just the same).
I had always heard good things about AMS, but all they showed me was how well they can take advantage of a customer while he’s lying in bed blind. It seemed to me that they had already started counting the inflated profit they were going to make off of the insurance company and when I decided not to have the bike repaired; it was like I was taking money from their pockets. I felt like they certainly deserved the $250 that they charged for the damage estimate and even the $100 that they charged for the pick up service, but the remaining $650 of the $1,000 they charged me was done out of spite.
This type of systematic anti-consumer behavior can’t be an isolated event. I now ship my Ducati to Austin for service. It cost about the same to transport it there as to Alvarado and I figure I’m saving money by avoiding getting screwed any further by AMS. If they’ll do this to me while I’m blind, imagine what they’re doing to you and everyone else.