[Visitor Q]

So it was not long ago that I decided it was time to upgrade my lowers and sport some carbon fiber in place. I was about to order off eMoto site directly when I saw another user here on the forum had a set for sale. I quickly jumped at the offer in order to save $100 off the total and avoid the wait from overseas shipping; risking that product may not be in stock or made to order.

When the fairings arrived I carefully unboxed them, Christmas Already!

My highs soon came to a low when I took a closer look.

Split edges, flaws in the carbon and just overall poor quality. With no delay I called the user I bought them from wanting to send them back and to my dismay he would not accept them. I should have figured there must have been something wrong with them, I mean why else would someone what to get rid of something so new for less than what they just paid for them? What the selling did offer me was a chance to work with him and eMoto in order to send them back and what a nightmare that was. Both I am him contacted eMoto several time in order to send back the defective product for a refund… What a waste! I don’t know how many emails we sent wonder where we should ship it back to or how they wanted to handle things, each time cloudy answers in order to avoid what could have been handle with a simply return of the product for a refund.

Sure I could have tried to pass the buck and sell these to one of you guys but what kind of person would that make me? No better than the people who sold me this crap!

Needless to say I am a little pissed about it all and since eMoto is in the UK it is very hard to deal with. Not be able to simply call them up and discuss matters rather than sort through many convoluted emails.

Buyer Beware!

Jason

 

[racecomp]

Looks like a wet laid piece of shit!!! Wow VQ got sucked. I thought you were to smart for that.

Quality will always win!!! That’s why RaceComp only make parts from 100% pre-preg carbon and autoclave cure. You will not see any wet laid parts with our name on them.
Autoclave parts are porosity free, very strong and light.


If you can't have a good size picture of a part that you are looking to buy leave it.

 

[racecomp]

and some

 

[DucatiGuy]

Ahhh so that's what this was all about... I saw the pics on your album but didn't know if this was the infamous eMoto problem... Sorry to hear about your troubles with the guys over at eMoto. I can clearly see why you would be upset, but aren't most of the flaws within the CF piece itself, in other words, problems you really won't see once its mounted up? How's the fit, did you try it on? I'm not saying what happened is acceptable, but since you're stuck with it, if you put it on your bike, how bad does it actually look? Can you get away with the flaws or do they stick out like sore thumb? If you don't want it, would you consider selling it at a discount as well?

 

[Visitor Q]

Well I guess if there is anything positive about it, it seems to line up ok and fit correctly. We did offer eMoto the chance to refund some $$$ to help pay for the repairs but they always wanted to avoid most of the questions... They don't want to call me out either because I have logs of all the email replies.

I think what I will have to do is have the gaps filled with fiber glass resin, that will take care of the splitting. You see where it is splitting it is not brittle at all but it still needs to be filled in order to prevent the risk of it getting worst over time. There is another mark in the gel coat that somewhat buffed out, I did not post pictures of that. I guess the back no one will see, but one thing that does have me worried and I am not sure if this is normal... Maybe someone on here can tell me? When I hold the CF up to the light, I can see the light through the weave. It does not deviate, the light shines through consistently. Normal?

Jason

ps. I know there is another member on here that bought these from eMoto as well and has contacted me privately on the matter. I did not want to mention names but I encourage them to step forward as well on this matter. They have sent me pictures of the same sort of issues with their belly pan too.

If they decide to remain anonymous for wahtever reason, I can atleast post their pictures.

 

[Visitor Q]

Looks like a wet laid piece of shit!!! Wow VQ got sucked. I thought you were to smart for that.

Quality will always win!!! That’s why RaceComp only make parts from 100% pre-preg carbon and autoclave cure. You will not see any wet laid parts with our name on them.
Autoclave parts are porosity free, very strong and light.


If you can't have a good size picture of a part that you are looking to buy leave it.

I had no clue until the part was sitting at my door step. I did everything to try and work with the person who sold me it to return it to them. I know if I sold someone $hit... Well first of all as I said in my original post I would not do that or this post would be in the classified section of the site.

The point is I got fuct and even though the seller of this to me would not take it back, either would eMoto. My point is if eMoto makes such a great piece, why not take it back as it came and just refund the $$$ knowing they could sell it to someone else? Don't know? Well let me tell you why, because once people see the pictures of the garbage they are selling, no one is going to make the same mistake I did.

I am sticking my a$$ out on the line for the sake of the forum as I know I am going to hear $hit about this but hey, all my man wanted to do was return it. He had the receipt; he offered to pay the shipping and gave several options to work towards a resolution… It never happen so ya know what, this post did!

Jason

 

[mrinflux]

barking up the wrong tree

Even though the seller of this to me would not take it back, neither would eMoto.

Jason,

Let me see if I've got this right: You bought a used, (and damaged), CF belly pan from a private seller and you're angry with eMoto because they won't give you your money back?!

Am I missing something? Why in heck would eMoto do that? That doesn't make any sense! They weren't a party to your transaction with the seller - there's no way eMoto is responsible for your loss. For all you, (and eMoto), know, the CF belly pan was in perfect shape when eMoto shipped it to the unethical jerk who sold it to you.

If the seller received a damaged CF belly pan from eMoto, or he wasn't happy with the quality, he should have dealt directly with eMoto rather than selling it on the internet. If the person who sold you the CF belly pan didn't disclose the damage or misrepresented its condition, then he, (arguably), broke the law. Your beef is with the seller, not eMoto.

Elton

 

[wilkson]

Jason,

Let me see if I've got this right: You bought a used, (and damaged), CF belly pan from a private seller and you're angry with eMoto because they won't give you your money back?!

Am I missing something? Why in heck would eMoto do that? That doesn't make any sense! They weren't a party to your transaction with the seller - there's no way eMoto is responsible for your loss. For all you, (and eMoto), know, the CF belly pan was in perfect shape when eMoto shipped it to the unethical jerk who sold it to you.

If the seller received the CF belly pan from eMoto damaged, he should have dealt directly with eMoto rather than selling it on the internet. If the person who sold you the CF belly pan didn't disclose the damage or misrepresented its condition, then he, (arguably), broke the law. Your beef is with the seller, not eMoto.

Elton

I think he is saying it is sold through E MOTO and the product isn't damaged it is just crappy quality as the thread did say EMOTO carbon belly pan review and I thank you for your thread as I was thinking of buying one of these now I will steer clear.

 

[Stimacsays]

Me too.

Jason

ps. I know there is another member on here that bought these from eMoto as well and has contacted me privately on the matter. I did not want to mention names but I encourage them to step forward as well on this matter. They have sent me pictures of the same sort of issues with their belly pan too.

If they decide to remain anonymous for wahtever reason, I can atleast post their pictures.

Hi all,
I bought a left mid from Jason. It arived promply as discribed, and I shared my story and photos of the eMoto CF lowers.
I was very disapointed in the quality. I did not contact eMoto and tell them. I did not want to pay $60 more to send them back for them to tell me they see nothing wrong with them, and have to pay $60 more to have $180 in to shipping and still have to bolt on shitty looking CF. As it is the lower, and mostly out of sight, I will put them on and hope no one sees the flaws.
Erico motor sports in Denver has ordered me a CF frount and tail from a Co. in Italy and am hoping for the best.
I have ordered many CF things from shift-tech for my 998 and 1098 and thought this is what all CF was like. Vary Nice!! Shift has been very good about telling me that his avalibility for this parts was months out, so I cancled my order with him and trying Erico. Thanks Shift.

Jason, if you want to post my photos, go right on with it. I wont becase I never asked for my $$$ back. I just will never buy from eMoto again.

Ted

 

[Stimacsays]

Looks like a wet laid piece of shit!!!

If you can't have a good size picture of a part that you are looking to buy leave it.

Well the web page look OK and the photo could be of any brand CF
www.emotouk.com/ducati1098/carbon/details/bellypan.htm
and the discription looks good to.www.emotouk.com/ducati1098/carbon.htm

So Racecomp, do you have the lowers with kick stand cut out for street use, and how much in USD $$ to USA?

 

[iang]

I have bought 95% of my carbon from Emoto and it has all been top quality, well fitting parts. They use the same supplier as Shift Tech so obviously the quality is the same.

Why did the original buyer not contact Emoto, I am sure he could have sorted something somewhere along the line and maybe a discount or partial refund could have been agreed. The quality of the carbon itself looks fine but I do agree it does have a couple of 'flaws'.

If it fits fine I would just 'fill' the slight gap in the picture and touch it in with black paint (Not that you should have to), you will never see it. Also touch the in the small part of flaking top coat with a little lacquer.

Whoever sold it to you could and should have mentioned this, at least you would have had the option to go ahead and buy it or not.

Here in the UK Emoto have received some terrible reviews on certain forums not for the quality of their products, but for their attitude and abruptness and unwillingness to co-operatate with any problems or delays.

I personally have had no problems with them apart from having some carbon air tubes ordered since May and being told, next week, next week, next week, but they cannot help it if their supplier does not send them the product.

Looks like you will learn from your mistake Jason, we have all done it one way or another, I know I have,they will look good once on the bike, them marks will never be noticed.

 

[ritatita]

Hey Jason and Stimacsays,

Glad you post your problem. These situations must be told to prevente others. The fact is that emoto sold a bad carbon part without any quality, being deceptive as the jerk who sold it to you.
Perhaps for the great search of this type of components appear some companys that just want to gain money, saying that they have good produts but when you put the eyes on it is just crap. They can't see that bad commentaris, take other possible custumers no to buy from thems.
I have buy some carbon from ducati genuin parts because the price is identical, just have to wait more time.

Forgive my poor English.

 

[Doug]

eMoto

I've had two experiences with eMoto and both times the wait for the goods has been longer than promised - I suspect that they don't hold stock and simply order from there suppliers when they have a certain amount or they order one at a time. Having said that the carbon hugger I got was top quality as were the other parts. I think it is too competitive out ther to be selling rubish - there are plenty of places to get good quality kit - vote with your credit card.

On the other matter of the origional seller not taking thme back or other issues with cot of postage - I woud'nt put up with that and I woud'nt put crap on my bike. I'd send them back: its not the sellers choice.

 

[Tricolore]

They use the same supplier as Shift Tech so obviously the quality is the same.

Actually iang, I think that you'll find that the belly pan is from a different supplier to the rest of their stuff, which is why Shift Tech doesn't sell it.

I've had a few bits from them, and the quality is very good..........however their general attitude has been shite on a few occasions.

 

[Visitor Q]

Jason,

Let me see if I've got this right: You bought a used, (and damaged), CF belly pan from a private seller and you're angry with eMoto because they won't give you your money back?!

Am I missing something? Why in heck would eMoto do that? That doesn't make any sense! They weren't a party to your transaction with the seller - there's no way eMoto is responsible for your loss. For all you, (and eMoto), know, the CF belly pan was in perfect shape when eMoto shipped it to the unethical jerk who sold it to you.

If the seller received the CF belly pan from eMoto damaged or he wasn't happy with the quality, he should have dealt directly with eMoto rather than selling it on the internet. If the person who sold you the CF belly pan didn't disclose the damage or misrepresented its condition, then he, (arguably), broke the law. Your beef is with the seller, not eMoto.

Elton

The bottom line is the Carbon Fiber is a product of eMoto and the quality is poor.

When I bought the CF from the user here it was sold to me as being brand new and never mounted, both true statements. The damage that is done to the CF is not due to the prior owner, it is just how it was made and appears in general.

I agree that I was mislead when I bought the item and filed through PayPal to get my money back but from the seller but was shot down as PayPal will only refund the money if the item was never received... I do have documentation of all this. Personally I think the seller on this forum who sold me the CF should have refunded my money as I promptly contacted him on the matter but he out right refused and would only take it back if eMoto would refund it to him first. At that point and time my only hope of a refund was to work with the seller to get a refund through eMoto and for the record, eMoto never knew there was a third party involved so there was nothing there to confuse matters.

Jason

 

[buckeye]

The bottom line is the Carbon Fiber is a product of eMoto and the quality is poor.

When I bought the CF from the user here it was sold to me as being brand new and never mounted, both true statements. The damage that is done to the CF is not due to the prior owner, it is just how it was made and appears in general.

I agree that I was mislead when I bought the item and filed through PayPal to get my money back but from the seller but was shot down as PayPal will only refund the money if the item was never received... I do have documentation of all this. Personally I think the seller on this forum who sold me the CF should have refunded my money as I promptly contacted him on the matter but he out right refused and would only take it back if eMoto would refund it to him first. At that point and time my only hope of a refund was to work with the seller to get a refund through eMoto and for the record, eMoto never knew there was a third party involved so there was nothing there to confuse matters.

Jason

I gotta tell ya...I'd really be pissed if I were you. On these forums, the "unwritten" rule is that we look out for each other and help out whenever possible. This dickwad took advantage of you since he was too friggen lazy to deal with his own problem of defective CF products...he used you.

I'd shout out who this jerk is so that no others of us will get burned by him...or give him any help....unless he takes the shit back! Sorry, but this just torques me off!!!!

 

[Visitor Q]

I have bought 95% of my carbon from Emoto and it has all been top quality, well fitting parts. They use the same supplier as Shift Tech so obviously the quality is the same.

Why did the original buyer not contact Emoto, I am sure he could have sorted something somewhere along the line and maybe a discount or partial refund could have been agreed. The quality of the carbon itself looks fine but I do agree it does have a couple of 'flaws'.

If it fits fine I would just 'fill' the slight gap in the picture and touch it in with black paint (Not that you should have to), you will never see it. Also touch the in the small part of flaking top coat with a little lacquer.

Whoever sold it to you could and should have mentioned this, at least you would have had the option to go ahead and buy it or not.

Here in the UK Emoto have received some terrible reviews on certain forums not for the quality of their products, but for their attitude and abruptness and unwillingness to co-operatate with any problems or delays.

I personally have had no problems with them apart from having some carbon air tubes ordered since May and being told, next week, next week, next week, but they cannot help it if their supplier does not send them the product.

Looks like you will learn from your mistake Jason, we have all done it one way or another, I know I have,they will look good once on the bike, them marks will never be noticed.

The original buyer did contact eMoto but only after he past the buck onto me (so to speak). I think he figured it would be easier to stick someone else with the problem rather than gamble dealing with an overseas company to try and return something. Well his gamble paid off at my expense. =[ Like I said, I could have tried to pass the buck myself but that would make me no better than the guy who stuck me with it. I care about the user of this forum and sometimes I may come off with a “#uck you attitude” but I am a pretty strait shooter on matters. Some people don’t like the truth I suppose or maybe sometime my opinion differ from others, so be it… Forums are full of opinion!

I am not out to hurt anyone business but when a company is unwilling to work with you on something that is brand new and not up to what it was market as, than let the public know. As I said, I have several emails that were sent to eMoto from me on the original buyer’s behalf wanting to return this for a refund and at no point and time was that clearly answered… I can only take so much and send so many emails willing to work towards some common ground before I break. I did not want it to come to this but eMoto has left me no choice in the matter. There is no reason why they should not have accepted this return and refunded the original buyer… As stated before, they never knew my direct involvement in this matter, ie less confusion. He had the receipt and contacted them in a reasonable amount of time from it was purchased by him. Also as you can see from the picture, this is not damage that could even be construed from misuse, this is just poor production of a product.

Jason

 

[mrinflux]

more barking

On these forums, the "unwritten" rule is that we look out for each other and help out whenever possible. This dickwad took advantage of you since he was too friggen lazy to deal with his own problem of defective CF products...he used you. I'd shout out who this jerk is so that no others of us will get burned by him...or give him any help....unless he takes the shit back!

VQ,

I agree. If you had bought the CF belly pan directly from eMoto and they had refused to refund your money, you would be in the right to badmouth eMoto. But you weren't a party to that transaction and there may be facts about that transaction you know nothing about. For all you know, the person who sold it to you might not have paid eMoto. Of maybe he waited too long prior to attempting to return it. Or maybe he damaged it after reciept. After all, why believe him? He's already demonstrated he's unethical.

Rather than badmouthing eMoto for not refunding a third party in a transaction you were not a party to, (and therefore, frankly, is none of your business), you could let us know who the unethical jerk is who sold you the CF belly pan as "new" without disclosing the subpar quality of the piece. Perhaps our collective disgust here on www.ducatispot.com will coerce him to refund your money. Then he could take you out of the loop and deal directly with eMoto.

Elton

 

[elevens]

Probably the one that was for sale in the classified forum.

 

[Tricolore]

Probably the one that was for sale in the classified forum.

Not the one advertised as "This is brand new item, never mounted to bike or scrached, or anything wrong at all".
by any chance?