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I picked up a brand new white 2015 899 Panigale from MotoCafe in Sunnyvale, California. It's such a beautiful bike and I am falling in love with it much deeper than any other Japanese bikes I owned in the last 20 years.
However, the dealer quoted me that the maintenance must be done at the dealer (I have always maintained all my previous bikes - except for valve adj.) and it'll cost:
600 mile service $795
Every 4500 miles oil change $495
Annual services $1850 each
Does that sound about right?
If you are in the Bay of Northern California, let me know how much you paid and the level of service.
 

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Wow.
Wish I could help you on this but I'm literally as far from you humanly possible! I'd search other dealerships around the area to see what they charge anyway, don't give them the full story though, just poke around and see what their numbers are "if you bought a Ducati" perhaps. ;)

This dealer of yours should be giving you the best deals possible with discount since you bought a bike from them. I don't recall what I paid but I'm sure you will get some helpful replies from other members w same bike in your area to assist you better. Sorry I couldnt.
Best of luck and don't hesitate contacting Ducati themselves to ask some of your questions!

Btw- correct me if I'm wrong, but aren't service intervals every 7500 miles now on the newer bike's? I recall years ago they were 6k miles, but this 4500 sounds odd. And I seriously doubt you're mandated to bring your bike there for oil changes man! Fishy!
 

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I picked up a brand new white 2015 899 Panigale from MotoCafe in Sunnyvale, California. It's such a beautiful bike and I am falling in love with it much deeper than any other Japanese bikes I owned in the last 20 years.
However, the dealer quoted me that the maintenance must be done at the dealer (I have always maintained all my previous bikes - except for valve adj.) and it'll cost:
600 mile service $795
Every 4500 miles oil change $495
Annual services $1850 each
Does that sound about right?
If you are in the Bay of Northern California, let me know how much you paid and the level of service.
Doesn't matter where you're from, that's bullshit! You do NOT have to do your maintenance at the dealer. I bought my 1198 brand new a few years ago and I've done almost everything myself since. And if they want to charge you almost 500 bucks for an oil change, you might want to just tell them to go fuck themselves and go somewhere else. Oil and filter should cost about $70 or so, and an oil change is no more than 1 hour of labor.

I'd run away from that place as quick as possible.
 

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I picked up a brand new white 2015 899 Panigale from MotoCafe in Sunnyvale, California.

... the dealer quoted me that the maintenance must be done at the dealer
Doing your own maintenance could void your warranty, so consider this:

The ultimate decision regarding voiding your warranty is Ducati's but if you read your warranty you'll see that Ducati's warranty is not predicated upon an authorized dealer performing all of your maintenance work nor does it require that the motorcycle remain in an unmodified condition or contain only factory parts during the warranty period.

In the US, the Magnuson-Moss Warranty Act specifically provides that a manufacturer cannot void the warranty on a motorcycle due to an aftermarket part unless they can prove that the aftermarket part caused or contributed to the failure in the vehicle.

However, if you have a claim during the warranty period it's reasonable for Ducati to suspect that inadequate maintenance and/or aftermarket parts had contributed to the failure. But legally they can't just void your entire warranty. They have to prove that the presence of non-factory parts or improper maintenance caused or contributed to the failure.

My 916 Owners Manual says specifically: “Damage which can be attributed to improper, or lack of, maintenance is not covered by your Ducati warranty.” My Manual also designates which service items should be done by Ducati because of special training or equipment requirements. Changing the oil, adjusting the chain, replacing the spark plugs and air filter, and performing fluid checks are not among them.

Conversely, there is an obligation and need that you keep records and receipts that can demonstrate that any maintenance work not performed by Ducati was done according to the service schedule and all replacement fluids met Ducati's specification.

To avoid any concerns, any performance parts that you install have to meet Ducati's specification as well. The only parts that meet this criteria are Ducati Performance parts and they have to be installed by an authorized dealer for the parts themselves to be covered under warranty and to avoid warranty issues on the motorcycle itself.

Consequently, if you decide to install any non-Ducati part or use a non-approved lubricant, fuel, or hydraulic fluid and you experience a related failure, expect a warranty challenge on a case-by-case basis. If you change your oil and filter yourself and later have an engine seizure determined by Ducati to be the result of inadequate lubrication you've got a problem.

So, even though a dealer cannot say that your entire warranty is void due to (say) aftermarket pipes, you'll loose if you have an engine failure that can be traced to an excessively lean fuel condition caused by installing an incorrect Eprom for example.

Aftermarket parts usually carry their own warranty and often are of higher quality than OEM parts but still can cause problems if improperly installed, and it may be unwise to substitute a part (say a filter) simply because it's less expensive than the OEM unit.

Example:

From the 2012 US Streetfighter Owners Manual, page 98:

Important
Engine oil and oil filters must be changed by a Ducati Dealer or authorized Service Center at the intervals specified in the scheduled maintenance table reported in the Warranty Booklet.


The Magnuson-Moss Warranty Act prohibits such tie-in sales provisions

"Tie-In Sales" Provisions

Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.

“In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty”.
 

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^so long story short from what he said...if you know what you're doing, do your own maintenance and your warranty will not be voided so long as what you did is not a direct cause for a failure. The things you don't know (like engine work, such as valve adjustments, or suspension work) take it to the dealer. If you change your oil and all of a sudden your headlights stop working or your traction control is malfunctioning...it WILL be covered, because an oil change has nothing to do with that. Otherwise, it's sort of a case by case basis. Needless to say...don't listen to the person at that dealership who told you all that crap.
 

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Hahaha! I'd tell that dealer to get get f****d!

600 mile is an oil change.
You're paying $800 for an oil change? What?


Yearly services? What? The oil change is yearly or 7500 miles. Again HOW MUCH for an oil change?


Read the how to's that are on the 1199 forum and save yourself hundreds, thousands.
Don't give anywhere near that amount of money to ANYONE to do any of that work.

I wouldn't pay Valentino Rossi or his head mechanic $800 for an oil change of liquid gold.

Just my $.02

You are being bent over raw dog.
 

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Do your own service. If Ducati or your dealership try lying to you and deny a warranty claim by that basis get a lawyer and sue. These lowlives continuously try and ignore federal law. You can service yourself. Keep receipts and that's it.

If I change my own oil and have a receipt for oil and a filter, and a month later I blow a head gasket, the manufacturer will be fixing my bike under warranty. If not I'm lawyering up, suing, and All my costs will be born by the manufacturer or dealer.


Please guys exercise your rights against these scummy shops.

The stories I've heard from people about being overcharged sicken me.

Should any of you live in the NJ/PA area and need general maintenance done feel free to pm me. It will cost you 75% less than what these slimeball shops want.

End rant.
 

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Every 4500 miles oil change $495
Nothing about that sounds right. First of all, never wait 4500 miles to change your oil. Second, the cost of a filter, oil and labor should be more along the lines of $150 max... which is why I do it myself. Tell that dealership to fuck right off and post their name up here so we can do the same.
 

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Yeah I remember doing the 600 mile service at the dealership just because I didn't know any better at the time...and if I remember well it was in the $200-$250 range, not $800! Seeya is right, the 600-mile service is basically a glorified oil change. They do check a few more things, but if everything looks ok, it ends up being pretty much just an oil change and chain adjustment.

I've also had a couple of warranty claims on minor things and they didn't even ask if my maintenance was done there or by myself (they already knew I did it...but still...point is they didn't care). Find a more reputable shop. Not all Ducati shops are like that. Some are pretty honest.

EDIT: he did post the name at the beginning of his post...MotoCafe in Sunnyvale, CA. Also, oil changes should be done around every 2500-3500 miles but that really depends on how the bike is ridden. I do mine every 400-500 miles on average but it's also a race bike :D
 
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Ok...Don't hold back you guys... I'm not sure i'm grasping your opinion of this guy's motorcycle dealer...Really, what are you trying to say...
And, i'll do that oil change for $595.. Save you five bucks... Throw in the chain adjust for free.. Hell, i'll even squirt some chain lube on it too
 

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Wow.. sounds like your dealership's pricing is a bit aggressive.

BTW did you ask what was covered under the $1850 Annual Services?
 

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Hi

boy that sounds steep

I know my bike is only a 696

last September first service £145 including tax 500 miles
this april second service including belts £376 including tax

all done at a dedicated Ducati dealer

shop around

good luck
 

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Phew

Doing your own maintenance could void your warranty, so consider this:

The ultimate decision regarding voiding your warranty is Ducati's but if you read your warranty you'll see that Ducati's warranty is not predicated upon an authorized dealer performing all of your maintenance work nor does it require that the motorcycle remain in an unmodified condition or contain only factory parts during the warranty period.

In the US, the Magnuson-Moss Warranty Act specifically provides that a manufacturer cannot void the warranty on a motorcycle due to an aftermarket part unless they can prove that the aftermarket part caused or contributed to the failure in the vehicle.

However, if you have a claim during the warranty period it's reasonable for Ducati to suspect that inadequate maintenance and/or aftermarket parts had contributed to the failure. But legally they can't just void your entire warranty. They have to prove that the presence of non-factory parts or improper maintenance caused or contributed to the failure.

My 916 Owners Manual says specifically: “Damage which can be attributed to improper, or lack of, maintenance is not covered by your Ducati warranty.” My Manual also designates which service items should be done by Ducati because of special training or equipment requirements. Changing the oil, adjusting the chain, replacing the spark plugs and air filter, and performing fluid checks are not among them.

Conversely, there is an obligation and need that you keep records and receipts that can demonstrate that any maintenance work not performed by Ducati was done according to the service schedule and all replacement fluids met Ducati's specification.

To avoid any concerns, any performance parts that you install have to meet Ducati's specification as well. The only parts that meet this criteria are Ducati Performance parts and they have to be installed by an authorized dealer for the parts themselves to be covered under warranty and to avoid warranty issues on the motorcycle itself.

Consequently, if you decide to install any non-Ducati part or use a non-approved lubricant, fuel, or hydraulic fluid and you experience a related failure, expect a warranty challenge on a case-by-case basis. If you change your oil and filter yourself and later have an engine seizure determined by Ducati to be the result of inadequate lubrication you've got a problem.

So, even though a dealer cannot say that your entire warranty is void due to (say) aftermarket pipes, you'll loose if you have an engine failure that can be traced to an excessively lean fuel condition caused by installing an incorrect Eprom for example.

Aftermarket parts usually carry their own warranty and often are of higher quality than OEM parts but still can cause problems if improperly installed, and it may be unwise to substitute a part (say a filter) simply because it's less expensive than the OEM unit.

Example:

From the 2012 US Streetfighter Owners Manual, page 98:

Important
Engine oil and oil filters must be changed by a Ducati Dealer or authorized Service Center at the intervals specified in the scheduled maintenance table reported in the Warranty Booklet.


The Magnuson-Moss Warranty Act prohibits such tie-in sales provisions

"Tie-In Sales" Provisions

Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.

“In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty”.

WOW ! :stopp:

:flash:
 

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And now I can scratch Sunnyvale ducati off my list of dealers to visit....

It's interesting that they charge triple the cost of similar interval service work than what you would spend on a Mercedes-Benz that takes more than double the oil with a vehicle cost of atlas 3x that of your bike.

Please tell me you ripped up the contract in front of them and walked out without a bike...
 

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I bought my 848 Corse there. I changed my own oil after 600 miles. I would have to see what they charged me for the rest of the first service, but I don't think it was over $100. I did this only to make sure my warrinty would be covered. I would go talk to the guys at Nichols Sportbikes in Milpitas or Cal Speed Sports in Livermore. Nichols is a very good independent shop with 30 or so years in buisness. Cal is a Ducati/MV/Aprila/ECT Dealer. The guys at Nichols told me to have warranty work done at Cal Speed over Moto Cafe, as they get quiet a few people coming to them after Cafe works on something. Just my $.02.
 
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