My experience with desmo-racing so far.
My first order was a quick sprocket and quick sprocket carrier.
Between payment and delivery was one month.
Nothing to complain so far.
Second purchase was a ergal split belt roller timing kit in other words; a lightweight ergal pulley set for a Ducati 848.
Ordered just before Christmas and arrived nicely just after Christmas before the new year.
After receiving the pulleys all the troubles started.
The pulleys I received where not for a Ducati 848 , but for an Ducati 1098. A stupid mistake made by a lot suppliers who assume a 848 has the same specifications as an 1098.
The pulleys where off by a few millimetre and off-course did not fit. And the most funny odd part where the spacers. They were heavier than the stock ones.
I mailed back to let them know they made a mistake. No harm done.
Guess what.....that was not possible and I was the one that had made the mistake.
After remeasuring and taking pictures and sending them as confirmation/proof, there still was some disbelieve.
After they measured them on their so called own 848 they confirmed there was an mistake. In the meanwhile I already send the pulleys back.
We agreed, they would fix the mistake and I would wait for the pulleys and spacers.
After several mails I finally received a message; the pulleys were ready. One month later that is!!
So what about the spacers????
They weren't ready yet.......aargh.
More then two months have passed and several mails have been send.
I am still waiting for the spacers and pulleys!!!
Lately communication has been trouble some.
And some irritation is beginning to show from the side of desmo-racing. Mainly because, according to them, I mail them every day.
In the last period I have been mailing them once or twice in 10 days. Mainly due to the fact I have received several mail claiming the spacers would be ready in 10 days.
Communication seems to have stopped.
I am pretty fed up with all of this crap, as you can imagine. I think I have been pretty patience so far.
I know they read this forum, due to pictures being used from this site for promotional use of their products.
I am wondering if there are other forum members familiar with this company and who had similar problems.
Any input is welcome.
Thanks for reading.
End of my rant.
