Identical experience. Bought sf848 that was stalling. They escalated immediately to Ducati of America, bypassed environmental stuff and runs like it should. I have a BMW S1000R I bought from them and am thrilled with their service. I also have a deposit on a Scrambler with them.Go over the bridge into Metuchen, NJ.
Cross Country Ducati.
I cannot praise their service dept, specifically the service manager Ryan enough. This is how a dealer should operate (when they make a mistake they own it).
And the guys that work there play around on the race track.