Workshop manual for which bike?
I have one for my bike and many many others. They are actually easy to get.
When I lived in the states it was my experience the shop guys were very helpful. Since we moved to japan it's quite the opposite. The dealers will not try to help in that manner at all. If you need to buy a speciality tool from the dealership here no can do. But I've gathered a lot of PDFs manuals and there are great online resources for what your needs might be.
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